Terms & Conditions
Welcome to visit Vietnam Locals website for booking, the term & conditions below form the basis of the contractual between Clients and our Company. The agreement booking form contract term & conditions does not include any other oral or written promises. By accepting, you are as least 18 years old, that can be fully legal authority to enter into this agreement for themselves.
Any changing or amendment to the agreement is responsibility yourself have to check and that has effect when agree by both parties.
1. Price lists option is valid to 31 Dec 2019.
2. Surcharge for public Vietnam holiday will be applied.
3. Tour guides rental surcharge 100% fee for Vietnam public holiday.
4. Service time: 06:00 am – 22:00 pm, surcharge 5-10 usd after 22:00 – 05:00.
5. Cost for private car transfer price is per car. Tour price is per person.
Vietnam Locals Travel & Transport accept payment via Cash, Credit Card, Payoneer, PayPal or Bank Transfer.
1. Process of payment:
a. Accepting Vietnam Locals Travel & Transport offer.
b. Receiving Service Voucher with online link payment.
c. Settle payment as confirmation.
d. Getting a bank copy email receipt.
e. Successful payment.
*Payment on Vietnam Locals / Vietnam Private Car and our other websites.
-Find your tour / car transfer option
-Accept our offer
-Submit our form on platform
-Settle payment as our price with your option
-Receiving a copy email from bank as a successful payment
-Receiving Service Voucher as booking confirmation.
2. Payment option:
-Your payment require deposit 50% of total cost, when we get your deposit payment, we will issue you the confirmation service voucher and our team be collecting the rest by cash after end trip (driver/guide/sales/accountant).
-For shore excursion booking full payment in advance will be applied.
-For Travel Agent, we require full payment in advance before 3 days departure.
b. Pay to our company by Credit Card/PayPal/Online or Cash.
-Credit Card: Once you accept our offer, our team will send you our Service Voucher with online link payment through email then you can pay us by your credit card easily. Please note that bank fee (4-5%) will be applied. So we suggest you pay all for one time to save your bank fee. Successful payment, you also get a copy email from our bank as a confirmation payment.
-PayPal: Our team will advise you our details account of PayPal or we send you a link payment then you can settle to us. Online fee 6-7% is also be applied.
-Collect cash: Our tour guide/driver will collect the balance based on Service Voucher in cash after end each trip or end trip. Currency exchange 1 usd is 23,000 vnd.
III. INFORMATION REQUIRE
1. For private booking:
Please send us:
Full name with details as your platform on our website.
Hotel details with address, room number, time for pick up and address for drop off.
Inform us use only 1 vehicle for long trip, if not we will change our car for each day depending our company transport schedule.
Baby car seat is available, please advise us for note or request on our form.
Please advise us your special note for your meal if you have.
2. For private group tour booking:
Providing us your group details as our form before tour starting.
Inform us if you have details for flight/train departure trip to avoiding miss your next trip.
Please advise us your special note for your meal if you have.
If our team does not pick up on time, without any announcement from office or Tour Operator team:
Late than 15’: we offer you a cup of Vietnamese coffee during for waiting.
Late than 30’: we offer a bottle of beer/ a drink during for waiting.
Late than 1 hours: we offer you an invitation dinner at local restaurant at arrival destination.
Miss-pick up or no show: please call/email us know then get taxi by your own, we will refund the cost or offer free for next service.
NOTE: In case your flight has arrived but there are no driver waiting for you, please call us at hotline +84 2343 840 333 or +847 75 35 35 75 (available on WhatsApp, Viber, Line, WeChat….) Vietnam Locals Travel is not responsible for any cost if you decide arranging by yourself without informing us about our late show up. (This penalty will be not applied for case of bad weather such as flood, typhoon, city events, local festival…)
V. CHILDREN POLICY APPLY FOR TOUR
Under 6 years old: free of charge (if you have 2 children under 6 years old we offer for one free of charge and one surcharge 50% price of adult).
From 6 to 11 years old: surcharge 75% price of adult.
From 12 years old up: surcharge 100% as adult.
This policy is not applied for Bana Hill Tour, Cham Island Snorkeling or Scuba Diving and some other tours.
VI. CANCELLATION BY CLIENT
Cancellation made two days prior to departure free of charge.
Cancellation made one day prior to departure is 50% charge of total booking (Within 24 hours).
Cancellation made 12 hours prior to departure is 70% charge of total booking
Cancellation made within 12 hours or no show is 100% charge of total booking
VII. CANCELLATION BY COMPANY
We may cancel the trip at any times prior to departure due to political conditions, natural disaster, wars or other external events. It is not viable for us to operate the planed itinerary. In that case we will be inform to customers and you get refund if deposit had.
We are not responsible for any incidental expenses that you may have incurred as a result of your booking including vaccinations, and travel insurance excess or non-refundable flight.
Cancellation due to the typhoon, earthquake, strong waving from the sea (for Cruise Trips) and other reasons not from both us of: We are so sorry to inform you that we can’t refund your deposit with the reasons below:
1. We have paid to the port 25usd per person for security department to get paper permission pick up inside of the port
2. We also have to pay for our car driving to the Port. Now no show then our car has to drive back to office in city center. (70km x 2 ways = 140km).
Travel insurance is a vital part important of your trip so Vietnam Locals Travel and Transport offer for guest transport insurance, but we do not take other insurance, so we highly recommend that you should have taken out adequate insurance for the duration journey.